The domestic epidemic situation is complex and severe, the epidemic prevention and control policies in various regions are constantly upgraded, and some highway transportation is blocked and logistics is not smooth, which has a certain impact on crude oil production and processing. In order to ensure that the materials can be transported and supplied, and ensure the smooth and orderly production of the refinery, COSCO SHIPPING Energy gives full play to its own advantages and urgently opens up a new channel for marine transportation of "land to water", which has made a positive contribution to the smooth logistics of energy transportation in the region while relieving enterprises of difficulties. In particular, for the prevention and control of the Bayuquan epidemic in Yingkou which controlled vehicles and blocked road transportation, the exclusive "land to water" service for Panjin Haoye Petrochemical was provided for many times. Up to now, a total of 5 ships of MR crude oil have been transferred, with a total of about 207,000 tons, solving the urgent need for partners.

Responding in Time and Planning the Transportation Plan Carefully

In mid-March, the company received an emergency capacity request from Panjin Haoye Petrochemical. It was learned that due to the epidemic, vehicles in Yingkou Bayuquan District were under control, and foreign vehicles were forbidden to enter and leave the port. In order to cooperate with the epidemic prevention and control work in Yingkou City, Panjin Haoye Petrochemical stopped the automobile transportation business of crude oil in Yingkou Port according to regulations, and it was urgent to replace other transportation with water transportation to ensure the normal production of the refinery. After learning about the difficulties of customers, the oil tanker Department of the company immediately responded, organized relevant personnel to study and discuss, gave full play to the advantages of the company's fleet size and ship position layout, and formulated a "land to water" transportation plan. Ship Ruijintan in Qingdao was dispatched to Yingkou Port at full speed to load goods at the first time, and the processing raw materials were delivered to customers in time. While helping customers solve difficulties, it also showed the company's ability to guarantee emergency transportation capacity, and further consolidated the cooperation between the two sides. By the end of April, when Yingkou resumed its automobile transportation business, the company transferred five ships of MR crude oil for Panjin Haoye.

Ship and Shore Coordinated to Fully Meet Customer Needs

At the beginning of May, the customer manager of the company received another call from Panjin Haoye Chemical for help. Due to the repeated impact of the epidemic, the road transportation was blocked again. If the crude oil could not enter the plant as scheduled, it would face the risk of shutdown. The customer was very anxious about this, and hoped that the company could send additional ships to Yingkou Port to pick up oil in two days. The company always adheres to the concept of thinking what customers want, being anxious about what customers need, and solving problems for customers. It is the company's bounden responsibility to fully ensure the smooth logistics of energy transportation. Relevant business departments and offices of the company once again urgently organized teams to discuss solutions, sorted out nearby ships, communicated and coordinated with multiple customers, and exchanged positions of various ship types... Every phone call and every email carried the expectations of customers, and also witnessed the role of Energy people. Through efforts, they finally coordinated the loading of Ship Lipingtan in Yingkou Port, which sailed at the Yangtze River Estuary.

After receiving the company's instruction, Ship Lipingtan immediately adjusted its route, and was originally scheduled to take the north channel at the Yangtze River outlet. However, in order to seize the time, the captain immediately instructed that part of the ballast water should be discharged and diverted to the south channel, and informed the chief engineer of the company's instruction in a timely manner, requiring the main engine to sail at full speed and informing the chief officer to prepare for stowage. Yingkou Port has high requirements for epidemic prevention during the epidemic period, and it was impossible to arrange ships to berth before the relevant epidemic information is reported to the Hong Kong side. In order to arrive at the port on time for loading, the ship filled in all kinds of statements overnight, prepared relevant materials and sent them to Yingkou agent in time. The next morning, the ship encountered fog again. The captain commanded the fog navigation on the bridge. On the premise of ensuring safety, he kept sailing at full speed and finally arrived at Yingkou port before the scheduled time node.

Safely and Efficiently, High-Quality Service Showed Professionalism

In order to make every effort to ensure the safety and timeliness of transportation services, the ship held a crew meeting before arriving at the port to make detailed arrangements for various work, clarify the key points and requirements, and make full preparations to ensure that production safety and epidemic prevention and control are correct. According to the epidemic prevention and control policy of Yingkou Port, no one was allowed to get on or off the port, which brought certain difficulties to the loading and measurement of ships. Under the guidance of the company, all staff of the ship maintained close communication with the wharf, commodity inspection, agents, etc., and adopted the "cloud measurement" method to accurately control the cargo volume, which was unanimously recognized by all parties and successfully completed the loading as planned.

Serving and guaranteeing customers is always the quality pursuit of Energy ships. After Ship Lipingtan berthed at Rongxing #2 berth, it was required by Panjin Haoye Chemical to unload the crude oil and wash the hold, which increased the difficulty of the originally urgent task. Ship Lipingtan had no complaints, was not afraid of challenges, and rose to difficulties. After receiving the instructions, it immediately contacted the agent to consult the relevant requirements of Panjin Maritime for crude oil tank washing in Hong Kong. After receiving the instructions agreed by the maritime affairs department, it made a report immediately. The captain personally guided the chief officer to formulate a crude oil tank washing plan according to the maritime requirements, and made a risk assessment. During the unloading, the crew operated accurately and cooperated closely with the port and wharf, showing the professional, efficient and high-quality service level of the Energy company. With the efforts of the whole ship, the whole voyage lasted 9 days and the mission was successfully completed. Panjin Haoye Chemical repeatedly expressed its gratitude in writing and by telephone, and looked forward to further strengthening business exchanges, expanding cooperation fields, promoting common development and achieving mutual benefit and win-win results.

COSCO SHIPPING Energy has always adhered to the service concept of "customer-centered", and in special periods, it is more important to meet the transportation needs of customers. "Land to water" mode once again highlights the fleet advantages of Energy companies and the ability to provide customers with professional whole process logistics services. It is the mission of central enterprises to ensure connectivity and smoothness, and they must do their utmost.