The sudden outbreak disrupted the busy economic operation in the Yangtze River Delta, and the supply of energy and materials in Shanghai was also affected. To fully cooperate with and coordinate the logistics of offshore energy materials was an important task to ensure that Shanghai wins the new round of epidemic prevention and control, and it was the unshirkable responsibility and mission of COSCO SHIPPING Energy. All levels of the company took the initiative to play a leading role in domestic trade transportation and regional resource advantages, go all out to rescue and solve difficulties for customers in Shanghai, and do everything possible to ensure the smooth transportation and supply chain of oil products in Shanghai.

Sinopec Shanghai Gaoqiao Petrochemical Co.,Ltd is an important partner of COSCO SHIPPING Energy, and one third of the refined oil in Shanghai comes from it. The two sides have always maintained close cooperation. For many years, the company has undertaken all the domestic trade two-way transit transportation business of Gaoqiao Petrochemical. The two sides have given full play to their respective advantages in supply and transportation capacity, and achieved mutual benefit, ensuring the smooth supply of 3.5 million tons of raw materials per year, escorting the production and processing of refineries and the steady development of local economy. During this round of epidemic, in order to ensure the smooth entry of Gaoqiao Petrochemical processing raw materials into the plant and meet the city's demand for fuel supply, the company actively explored and innovated, gave full play to the scale advantage of domestic trade transportation capacity, and actively coordinated and contacted to solve the transportation capacity demand for Gaoqiao Petrochemical.

High Efficiency Guaranteed Service “Not Dropping the Ball”

Gaoqiao Petrochemical's loading and unloading dock is located in Waigaoqiao, Shanghai. It needs to be entered from the Yangtze River Estuary through a narrow and crowded channel. The dock is subject to the influence of tides, and the siltation is fast. Therefore, the requirements for ships used are relatively high, and piloting is usually used for berthing. However, affected by the epidemic, Gaoqiao Petrochemical Wharf suspended the designated piloting in March, causing the ship to stay at sea, but the production and processing of the refinery could not be interrupted. Gaoqiao Petrochemical urgently contacted COSCO SHIPPING Energy to seek solutions. The company immediately arranged customer managers and safety specialists to form a safety marketing team to formulate customized service plans for Gaoqiao Petrochemical in response to emergencies, and feed back and solve the problems in the transportation chain in a point-to-point, one-to-one, short and fast manner. According to the characteristics of the route, the company's safety marketing team, on the one hand, adjusted the tasks to be implemented by ships such as Ship Tianlongzuo and Ship Yanglinwan with self-piloting and self-steering ability, so as to win time for ensuring supply and smooth traffic; On the other hand, after each voyage, measured the water depth on six sides, monitored the change of water depth and collected data to provide reference for subsequent voyage stowage, so as to ensure as much loading and running as possible under safe conditions, and ensured the smooth transportation of Gaoqiao Petrochemical crude oil.

High Standard Guaranteed Service "Continuous"

According to the epidemic prevention and control policy, external personnel are not allowed to board the ship during the epidemic period, and the commodity inspection cannot go on board to carry out measurement work. In order not to affect the transportation task, COSCO SHIPPING Energy actively negotiated with the wharf, and the ship and shore jointly studied and created the "cloud measurement" mode. The company's ships were responsible for taking over, measuring tanks, sampling and other work. The ships used explosion-proof cameras to carefully record the measurement process and the commercial inspection data that couldn’t arrive at the ship. The work of "cloud measurement" was cumbersome and lengthy. 36 small videos needed to be recorded in the 12 cargo holds of the whole ship. The same operation needed to be carried out before and after unloading. It took several hours more than normal work each time. In case of night operation and rainy days, the light was insufficient, and it took more time, but the crew had no complaints, and successfully completed the video measurement work again and again with a serious and responsible attitude, which has been affirmed and praised by the commodity inspection.

In addition to keeping improving and ensuring the accuracy of measurement, high standard services are also reflected in maintaining the interests of customers with professional attitude and technology. In spring, Shanghai was becoming warm but still cold, and some crude oil was easy to solidify, causing great difficulties in unloading. According to the characteristics of cargo oil, the ship shore safety team of the company scientifically formulated heating, insulation and unloading plans to ensure that each cargo oil is drained and unloaded. For the 484 voyage of Ship Draco, according to the order of the cargo owner, two kinds of cargo oil were loaded, one of which has a freezing point of 40 ℃. If the freezing point of the cargo oil was lower than 40 ℃, the cargo holds and pipelines would’ve been blocked. At the same time, the unloading temperature cannot exceed 50 ℃, because high temperature will affect the nature of the goods. In order to safeguard the interests of customers to the greatest extent, the ship formulated a precise heating and insulation plan to constantly monitor the cargo oil temperature, constantly adjust the heated steam volume, and stably control the temperature within a reasonable range. During unloading, they made every effort to do a good job in the whole process of on-site command, adjusted the reserved amount of sweeping, and finally unloaded the cargo oil into the oil tank at the wharf cleanly, which was highly recognized by customers.

High Quality Guaranteed Service "Not Canceled"

The company gave full play to the advantageous role of domestic trade capacity scale and rich ship positions, effectively enlivened the existing ship capacity and location ship position resources, ensured smooth information communication, capacity guarantee and follow-up, and solved problems in a timely manner, so as to further help customers' production and operation not be affected. According to the company's ship repair plan, Ship Yanglinwan, which has carried out five consecutive voyages back and forth on the Gaoqiao Route, will be dispatched to the Bohai Bay route, and it is planned to repair the ship in Dalian in May. In order to ensure the transportation capacity demand of Gaoqiao Petrochemical, the company locked Ship Pegasus that is expected to be unloaded in Ningbo on April 25 to carry out the voyage mission of Gaoqiao Petrochemical, and coordinated the crew company to arrange the captain who has the ability to call at Waigaoqiao Wharf on public holidays at home to go to Ningbo from Sichuan to carry out the voyage mission. After all arrangements were made, Ningbo Zhoushan area suspended the replacement of domestic trade ships for a short time due to the tightening of control measures. In the face of emergencies, the company once again urgently coordinated the voyage of Ship Leo, which was expected to be unloaded in Ningbo on April 28. Through many adjustments to the voyage plan, the tight demand for transportation capacity of Gaoqiao Petrochemical was finally solved.

Since the outbreak of the epidemic in March, COSCO SHIPPING Energy has transported 530,000 tons of raw materials for Gaoqiao Petrochemical for 11 loads. With honest, safe, efficient and transparent high-quality services, COSCO SHIPPING Energy has shouldered the responsibility of central enterprises to ensure smooth transportation and encouraged Shanghai.